Warranty Policy

Nevoks provides a quality assurance period of 90 days from the date of purchase (Warranty Period) to all of our authorized distributors and wholesalers who sell our authentic products. Our warranty policy applies only to those customers who purchase directly from Nevoks (distributors and wholesalers). If you have purchased the product from an unauthorized dealer, all support and warranty issues should be directed to that dealer.
Our warranty does not cover accessories due to it being a consumable product. If the product happens to be in faulty state at the time of receiving the goods, please inform us immediately before using it.
Please keep your proof of purchase and the verification code well in case of needing warranty service.

How to submit a warranty claim

If it is within the 90 days Warranty Period, please contact the dealer where you purchased your product, or you can also contact our Warranty Service Center: support@nevoks.com . If the problem can't be solved, please see below to learn more on how to submit a warranty claim for further assistance.


Before you submit a warranty claim, please make sure that you have check the following items:
1. Date of purchase is within the 90 days Warranty Period
2. Copy of receipt or proof of purchase
3. Videos or pictures to show product issues clearly
4. Provide shipping address and phone number where you can be reached.


If your item is covered under warranty, the shipping cost of the replacement will be covered .
If your item is not covered under warranty, you will be responsible for any costs associated with a return or replacement.


Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. Nevoks warranty service center reserves the right to deny any warranty service.
Please check the warranty policy at first.

Thanks for your support and patience, We apologize for your inconvenience. If you have any other questions, please feel free to click here to contact us anytime, we will reply to you within 1-2 working days, thanks.